http://tactic-wiki.alsoft.org/index.php?action=history&feed=atom&title=TroubleshootingTroubleshooting - Revision history2026-10-15T18:28:18ZRevision history for this page on the wikiMediaWiki 1.37.1http://tactic-wiki.alsoft.org/index.php?title=Troubleshooting&diff=534&oldid=prevAdmin: Created page with "=I can't approve a proposal/invoice/order= *When you approve a document, Tactic will rename the folders and all the documents that belonged to the temporary document into the..."2021-08-25T13:07:54Z<p>Created page with "=I can't approve a proposal/invoice/order= *When you approve a document, Tactic will rename the folders and all the documents that belonged to the temporary document into the..."</p>
<p><b>New page</b></p><div>=I can't approve a proposal/invoice/order=<br />
*When you approve a document, Tactic will rename the folders and all the documents that belonged to the temporary document into the final one.<br />
*In most cases, the validation problems arise when Tactic tries to rename.<br />
*A wrong permission for the /documents/ folder, so that Tactic can't rename the folder.<br />
<br />
=Debug Troubleshoots Information=<br />
*Tactic has a system to record logs of what it does and which errors occur.<br />
*If you run into a problem, the first step is to activate the Syslog module,<br />
*then to redo the steps that leads you to a bug, and then check the log file residing at your server location.<br />
*Your web server has also error logging feature. <br />
<br />
=Environment Debug for troubleshooting=<br />
*A wrong custom numeration system: if you use illegal characters for the filesystem (like "/").<br />
*This will crash whenever you'll try to validate your document since it won't be able to use this illegal character in the renaming.<br />
*Try to disable your current custom numeration system and enable the default one temporarily to see if this fixes the issue.<br />
<br />
=Encounter DB_ERROR Message=<br />
*Clean data into ecm_directories table.<br />
*Move logos to correct new directory.<br />
*Rebuild thumbs for product files.<br />
*Check and clean linked elements.Run purge of directory<br />
*Check and clean linked elements.<br />
*Clean data into const when files of module were removed without being</div>Admin