Human Relationship Management (HR)

Tactic ERP and CRM system is capable of supporting an enhanced management system along with human resource management features, pricing management features, marketing management and automation features, customer support system and time and expense tracking. Moreover, tactic also supports a point-of-sale interface to be used in restaurants, traditional shops, and bars. The drag-and-drop interface can be useful for the users to define tables, rooms and floors. Tactic also enhances user experience by assigning invoices to tables. Automatic stock updates and integration with a touchscreen POS is also associated with the management features of Tactic.  

1. Human Relationship Management (HR)-

 Human resource management module offers the employees a less complicated interface with a self-service functionality. The employees will be allowed to manage their leaves along with requesting time-off. The employees will be able to fill-up their time-table and expense reports accordingly. Managers will be easily able to approve leave requests, time-offs and reimbursement requests. The primary tasks that can be executed within this module are: 

• Creating employee or users account
• Providing an informative interface to the employees regarding hierarchical structure
• Defining an hourly rate for each of the employees
• Setting and updating employee email and along with corporate email signature
• Creating specific groups
• Personalizing display accordingly
• Defining job positions
• Management of leave requests and expense reports
• Publishing job requests accordingly
• Creating leave requests
• Approving or refusing leave requests
• Listing and filtering leave requests
• Tracking leaves and updating holiday lists if necessary
• Recording applications automatically from email collector
• Validating and sending important emails

2. Pricing Management--

Tactic uses very common programming language such as Word-press, Drupal, and Prestashop. These are very easy to install and common in hosting. These programs provide a better pricing management system to the users through Tactic. Tactic provides an effective pricing management with certain services such as: 

• Integration with any payment application as per the choice of the users
• Fast and seamless response upon payment
• Mail notification upon every single payment
• SMS notification is also provided upon payment through Tactic
• Recovery of online payment with a free-of-cost service

3. Marketing Automation--

 Different aspects of marketing can be easily supported by Tactic with an easy and better user interface. Different marketing tools and services provide by tactic are: 

• Point-of-sale interface for restaurants, bars and traditional shops
• Dispatching of salaries and products along with expense reports, purchases and other important accounting data are secure with Tactic, while being managed effortlessly.
• Management of commercial proposals
• Management of vendors, customers and their contacts
• One of the most unique features of Tactic is marketplace for extensible applications that help match the scale of users’ growth
• An extension of Tactics services have been made by allowing the users to define expense related keywords in dictionaries for avoiding errors and for better statistics. This feature helps the users to detect typing mistakes and missing details in payment recording

4. Customer Support--

 Customer support is an integrated area where the customers can gain help and supports that they need from the specialists of Tactic. However, certain parts of this criteria is available in English only. Certain parts ate free and others are paid. The features of customer support are: 

• Email-support to every customer, which is considered to be a commercial support as well
• Community support, such as forum support and Wiki support
• Blogging support
• User guide
• SMS support
• Domain support and hosting support

5. Time & Expense Tracking--

Time and expense tracking services have been designed for the admins to keep a track of employee expenses and time-spent on a specific project.

• Creation and management of expense reports and expense report requests
• Generation of an email to be directed to the supervisors
• Validating or refusing expense reports in one click
• Linking expense reports with leads or projects
• Application of export wizard to export the required data payroll providers
• Definition of expense report in dictionaries for accumulating accurate statistics
• Setting an user email and a professional corporate email signature for calculating overall working hours invested in a company
• Keeping a data or a record of the profit and loss faced by the company
• Projects offer an overview tab displaying an adequate amount of information about projects and linked elements in Tactic such as proposals, invoices, orders, etc.