Email Collector Module

Introduction

This module in Tactic allows to collect emails from mailboxes using IMAP Protocol. This also helps in recording event or data by using important information found in an email.

Installation

There is no need of installing this module, as it is already included within Tactic services.

Setup

For using this module the users need to enable it by using an administrator account. The menu options for activating this module are: Home –> Setup –> Module. The users then need to click on Activate. The modules will be activated after completing this step.

Usage of an Email collector

The feature of email collector helps in scheduling jobs and recording data in Tactic automatically. If the users set maximum number of email, it will help the users to be updated effectively.

Functionalities of Email collector

• E-Mail (commercial support) to each and every customer.
• Forum and Wiki (community support).
• A list of companies can be read/edited by every user/company that needs/provide support on Tactic.
• Question answer support.
• Forum support.
• Blogging support.
• SMS support to each and every customer.