Email Collector Module
Introduction
Email collector is a service that collects email addresses for better use of the company. This module in Tactic allows to collect emails from mailboxes using IMAP Protocol. This also helps in recording event or data by using important information found in an email.
Installation
There is no need of installing this module, as it is already included within Tactic services.
Setup
For using this module the users need to enable it by using an administrator account. The menu options for activating this module are: Home –> Setup –> Module. The users then need to click on Activate. The modules will be activated after completing this step.
Usage of an Email collector
The feature of email collector helps in scheduling jobs and recording data in Tactic automatically. If the users set maximum number of email, it will help the users to be updated effectively.
Functionalities of Email collector
- E-Mail (commercial support) to each and every customer.
- Forum and Wiki (community support).
- A list of companies can be read/edited by every user/company that needs/provide support on Tactic.
- Question answer support.
- Forum support.
- Blogging support.
- SMS support to each and every customer.
Creation of email collector
Email collector can be created very easily by the users. For creating an email collector the users need to choose the source directory at first. For collecting received emails the users need to enter inbox and for collecting sent emails the users need enter sent.
Target directory is the place to move the collected emails. However, the users need to create an output target IMAP directory with manual effort before proceeding with running the email collector. The process of creating an email collector is discussed below:
- The users need to sign into their email account
- From the email window, “settings” need to be chosen
- “Labels” need to be clicked
- “Labels” need to be created by checking in the box “show in IMAP”
