Knowledge management Module

Introduction

Knowledge management is a process, by conducting which an organisation shares, analyses, and organises knowledge. The manner of knowledge management is rather easy to help the employees in accessing knowledge seamlessly. Knowledge can include technical resources, skills of employees, FAQs and other important elements. Therefore, it is important for an ERP & CRM software to possess a knowledge management system for the betterment of workflow management. Tactic provides knowledge management system for enhancing user experiences. This module allows the Tactic users to manage their knowledge base effectively and efficiently.

Installation

There is no need of installing this module, as it is already included within Tactic services.

Setup

For using this module the users need to enable it by using an administrator account. The menu options for activating this module are: Home –> Setup –> Module. The users then need to click on Activate. The modules will be activated after completing this step. The settings icon File:Cog.png will be visible at the end of the module box, the users can click in that to access setup.