Services Module

Introduction

Just as different products an organisation can have different services as well. These different services can include both virtual and physical services. Hence, management of these services are very important for ensuring a successful return. Tactic manages services just as it manages products. The users can specify services details accordingly, which helps them in managing services in a more contained and justified manner. This module is designed to help the users with management of service catalogue. The service module also allows the users in documenting important information related to a service for decreasing user related issues.

Installation

There is no need of installing this module, as it is already included within Tactic services.

Setup

For using this module the users need to enable it by using an administrator account. The menu options for activating this module are: Home –> Setup – > Module. The users then need to click on Activate. The modules will be activated after completing this step. The settings icon File:Cog.png will be visible at the end of the module box, the users can click in that to access setup.

Definition of services

Unlike products, services are not any material goods that can be displayed in a shop. However, services can surely be bought, sold and offered but cannot be stocked in warehouses. Services are provided and consumed having a specific time duration.

Creation of a service

From the product module the option of New Service need to be selected. All the important information about a service need to be incorporated by filling all the criteria.

Modifying a service

Service information can be modified by going to the list view of existing services. Modify option need to be selected in order to modify the information.

Deleting a service

The Delete option need to be chosen for deleting a service.