Tickets Module

Introduction

Ticket module of Tactic provides a service of creating tickets that are important in business.

Installation

There is no need of installing this module, as it is already included within Tactic services.

Setup

For using this module the users need to enable it by using an administrator account. The menu options for activating this module are: Home –> Setup – > Module. The users then need to click on Activate. The modules will be activated after completing this step.

Creation of a new ticket

For creating a new ticket the users need to go the Ticket menu and choose the New Ticket option. Tickets can be modified from the Modify option. Tactic provides an option of creating an intervention directly from the tickets as well. Tickets can be deleted from Delete option as well.