Troubleshooting

I can't approve a proposal/invoice/order

• When you approve a document, Tactic will rename the folders and all the documents that belonged to the temporary document into the final one.
• In most cases, the validation problems arise when Tactic tries to rename.
• A wrong permission for the /documents/ folder, so that Tactic can't rename the folder.

Debug Troubleshoots Information

• Tactic has a system to record logs of what it does and which errors occur.
• If you run into a problem, the first step is to activate the Syslog module,
• then to redo the steps that leads you to a bug, and then check the log file residing at your server location.
• Your web server has also error logging feature.

Environment Debug for troubleshooting

• A wrong custom numeration system: if you use illegal characters for the filesystem (like "/").
• This will crash whenever you'll try to validate your document since it won't be able to use this illegal character in the renaming.
• Try to disable your current custom numeration system and enable the default one temporarily to see if this fixes the issue.

Encounter DB_ERROR Message

• Clean data into ecm_directories table.
• Move logos to correct new directory.
• Rebuild thumbs for product files.
• Check and clean linked elements.Run purge of directory
• Check and clean linked elements.
• Clean data into const when files of module were removed without being